Service Advisor

  • new hamburg

John Bear Buick Chevrolet GMC is seeking a full time, highly motivated Service Advisor to join our Service team at our New Hamburg dealership.

As a Service Advisor you will have a huge impact on providing the best experience to our customers!

We are looking for an experienced professional who can build rapport with customers and can successfully multi-task in a busy Service Department.

Responsibilities :

  • Greet customer, conduct active vehicle side service consultation, document any customer concerns, recommend necessary service and promote the sale of labour, parts and accessories
  • Open repair order based on appointment information and any additional information provided by the customer during check-in
  • Provide estimates as needed
  • Maintain consistent contact with the customer for the duration of the vehicle repair by updating on the status of their vehicle and contact customer for additional work and promote sale of labour, parts and accessories
  • Discuss repairs with Technicians and keep updated on the status of vehicles
  • Review the invoice with the customer and ensure their vehicle is ready before they pick up
  • Arrange alternate transportation for customers while their vehicle is being serviced
  • Follow-up on ordered parts and open work orders
  • Handle calls regarding technical and service related inquiries
  • Promote service facilities to encourage repeat business
  • Understand new and after market warranty coverage’s to ensure compliance to the requirements.
  • Carry out after sales follow ups to build and maintain positive relationships

Requirements :

  • Retail sales or service experience
  • Available to work up to 6 days a week, with some Saturdays, during tire season (October, November, April, May)
  • Ability to negotiate and sell
  • Ability to communicate technical information in a simple manner
  • Ability to perform under pressure and pay attention to detail
  • Exceptional customer service skills with the desire to exceed customer expectations
  • Excellent interpersonal, presentation and relationship-building skills
  • Ability to demonstrate empathy and respond to others
  • Strong organizational and prioritization skills with the ability to multitask
  • Excellent problem solving and conflict resolution skills
  • Willing to learn more as a part of further personal development
  • The ability to effectively respond to and meet the needs of a diverse client base
  • Computer skills: knowledge of Reynolds & Reynolds, and Dealermine is an asset
  • Valid driver's license

What we offer : In addition to competitive pay and Management Support and ongoing training, we offer our employees:

  • Group Health after 90 days; benefits for health and vision
  • Group Dental after 1 year
  • Employee Vehicle Purchase program
  • Opportunity for advancement
  • No Sunday or Holiday work; more time to enjoy your friends & family!

Salary : $50,000 - $70,000 (salary + bonus)

Salary : $50,000.00-$70,000.00 per year

Additional pay:

  • Bonus pay

Benefits :

  • Dental care
  • Extended health care
  • Vision care

Schedule:

  • 8 hour shift

Experience :

  • service advisor: 1 year (preferred)
  • Customer service: 2 years (preferred)