Strategy and Corporate Performance Officer

POSITION SCOPE

The Strategy and Corporate Performance Officer reports to the Manager, Strategy and Corporate Performance within the Corporate Services team and leads and supports a wide variety of assigned corporate projects. The Strategy and Corporate Performance Officer works in collaboration with internal and external stakeholders, including senior management, to undertake research, analyze results, prepare reports, briefing notes, conceptual models, and evaluation and management systems and tools. The Strategy and Corporate Performance Officer also supports performance measurement, continuous improvement, business process design or improvements, stakeholder engagement and change management initiatives aimed at improving the efficiency and effectiveness of the organization.

SUMMARY OF DUTIES AND RESPONSIBILITIES

• Gathers, analyzes and organizes internal and external business information that enables planning, process and program improvements, decision making, and risk assessment
• Researches and identifies best practices including policy related documents, standard approaches and tools to support the business including industry benchmarking
• Reviews and leads the development of business processes, workflows, practices and procedures, including identifying process efficiencies and improvements
• Undertakes impact analyses on business process changes and supports change management initiatives
• Works with internal clients to identify requirements and leads, facilitates and supports projects that enhance and contribute to organizational effectiveness and efficiency
• Conducts evaluations to identify opportunities to improve management practices and business outcomes
• Supports the development and reporting of corporate performance processes, practices, measures and tools
• Supports projects and activities that build stakeholder capacity and engagement
• Synthesizes information and presents data in a professional, concise and usable manner
• Supports business and strategic planning efforts and assigned corporate initiatives
• Implements planning, monitoring and documentation practices to ensure the appropriate delivery and management of projects and initiatives
• Prepares and presents reports and recommendations
• Represents OCH in a professional manner and treats all work-related contacts with respect and courtesy
• Works in collaboration with other staff in a team approach to service delivery
• Works in alignment with OCH vision, mission, values, interests, plans and objectives
• Promptly reports all workplace accidents or incidents and unusual or dangerous work Performs work in accordance with applicable health, safety and privacy legislation, policies and procedures, and all other legislation, policies and procedures relevant to area of work

EDUCATION, TRAINING AND EXPERIENCE

• Bachelor’s degree in Commerce, Business, Public Administration, or related discipline
• A minimum of three (3) years related experience participating in various types of projects and initiatives that contribute to organizational effectiveness and efficiency
• Experience in developing and implementing Project Charters and Project Plans
• Experience in conducting structured research or analysis that includes method development, data analysis, modeling, and presentation of options or proposals
• Experience in effectively identifying and implementing change management strategies
• Experience in managing data, developing graphs, and preparing documents and reports

KNOWLEDGE

• Knowledge of business analysis techniques, tools and best practices
• Knowledge of project management techniques, tools and best practices
• Knowledge of business process improvement including process mapping methodology and best practice
• Knowledge of Management models including environmental scanning, risk assessment, strategic and work planning, performance measurement and reporting
• Knowledge of other applicable legislation, including the Municipal Freedom of Information and Protection of Privacy Act
• Knowledge of Canadian social housing is an asset
• Understanding of the values, vision and mission of Ottawa Community Housing and a commitment to support those objectives
• Knowledge of applicable health and safety legislation, including the rights and responsibilities of workers
• Must be familiar with all applicable statutory requirements, policies, procedures and guidelines relevant to area of work

SKILLS AND ABILITIES

• Analyze business problems and opportunities and propose credible plans and solutions
• Write and convey complex material and conceptual documents for business purposes
• Strong interpersonal skills and an ability to build and maintain relationships with team members, stakeholders and business partners
• Project management skills and the ability to lead multidisciplinary teams
• Write professionally, synthesize data and organize written material effectively
• Take initiative and work independently with a strong