Process Analyst

Position Summary

We are hiring for a Process Analyst position in our Technology Department. The position will work within the Global Mobile Business division. The core functions are to help analyze business processes and workflows with the objective of finding out how they can be improved or automated. As a Process Analyst you’ll work as part of a team of problem solvers and help solve complex business issues from strategy to execution.

Key Duties & Responsibilities

• Working closely with the business to identify and analyze core business processes and workflows.
• Conducting interviews and facilitating workshops with SMEs.
• Developing procedural documentation as they relate to business processes.
• Developing clear and detailed process maps and business requirements.
• Identifying process improvement opportunities.
• Identifying and documenting interim and future state processes and workflows.
• Identifying issues and risks and their recommended resolutions or mitigations.
• Working towards defined project deliverables, ensuring they are met within the identified project timeline and regularly reporting progress to the Project Manager and/or key stakeholders.
• Define, plan and execute change management plans to support communication and transition activities.
• Integrate change management activities into project plans.
• Performing other duties as needed.

What you'll bring to this role

• An interest in upskilling for a digital world and technology trends, an openness to learning new tools and adapting how you work.
• A demonstrated commitment to valuing differences, developing and coaching diverse teams, and ensuring diverse perspectives are heard.
• Demonstrates a positive and proactive attitude towards change.
• Ability to be self-aware.
• Open to constructive feedback and makes appropriate changes when required.
• Committed to ongoing self-learning and development.
• Ability to communicate effectively with staff at all levels of the organization.
• Ability to perform under time constraints and calmly meet deadlines.
• Has excellent analytical, problem solving and decision-making skills.
• Can translate complex problems into components and actionable objectives.
• Can make recommendations that consider global convergence and divergence.
• Participates in strategy or other management meetings with clients and recommends approaches and solutions.

Qualifications and Experience

• Minimum 2 years of experience in Business Process Management
• Bachelor’s degree or equivalent in Business Analysis/Process Analysis related discipline is preferred.
• Hands-on experience as a Business & Process Analyst and experience with Agile projects with excellent business process mapping skills, process analysis and process reengineering skills are essential.
• Excellent experience in eliciting and developing business requirements. This includes managing changes in requirements throughout the project lifecycle, always balancing scope with technical feasibility, and plays a lead role in testing activities of programs.

Core Competencies

• Ability to multi-task.
• Experience in working with distributed remote teams.
• Excellent communication skills.
• Agility and comfort with changing requirements and frequent customer feedback.
• High energy with a “sense of urgency” and a “take charge” attitude.
• Detail-oriented.
• Professionalism and integrity.

Working Conditions

• Office environment.
• Flexibility in work schedule (occasional night shift schedule).
• Hybrid Work Opportunity.