Office Administrator: Scheduler

Office Administration: Scheduler

(advancement opportunities)

**during the interview process you will be asked several questions regarding this job description. Please review thoroughly.

• $16-$18 per hour - Permanent/Full time position
• Paid birthday off
• Paid vacation + other benefits like virtual happy hours, company events, fun contests and more
• Growth/advancement available/ personal career path development
• Are you ready to start your career instead of just working a job?
• Do you have a unique and powerful set of skills you think should be utilized?
• Our clients are promised 100% Satisfaction Guaranteed, and our Scheduling Representatives are accountable for ensuring this happens during every single client interaction.
• In office work with remote work flexibility
• We service the PST timezone - work is scheduled until 8:00pm(EST)

Do you align with these core values?

• We are fun and productive
• We treat our employees and clients like partners
• We all make mistakes, how we handle them matters

If you do, consider starting your professional journey with Energuy!

Nothing drives our team more than helping one another solve challenges. We recognize that in order to go far, we must go together. At The Energuy, we have fun, learn constantly (yep, mistakes happen) and challenge one another to be the best we can be.

We are all about problem-solving and over-delivering. We are solving problems for some of the largest home improvement and HVAC efficiency brands in California, and we are just getting started.

You:

• 3-5 years of Call Center experience, is a plus (but we can train)
• Ability to talk and type accurately; typing speed of at least 45 wpm
• Ability to meet KPI’s (production goals)
• Dedicated to providing superior client service
• Ability to manage multiple priorities within a fast-paced environment
• Strong judgment skills to make sound business decisions
• Proficient in Google Suite Products, experience with software databases such as Service Titan and Successware a plus
• Able to work until 8:00pm (we service the PST timezone)

Summary of Responsibilities:

• Receive high volume of inbound calls as well as make outbound calls to homeowners/customers, booking appointments at a high conversion rate
• Effectively use critical thinking skills to solve problems for clients while consistently using the best judgement to determine the best solution
• Proactively gain and maintain a full understanding of the scheduling processes
• Efficiently enter accurate and detailed notes of client interactions and actions taken
• Achieve productivity standards, booking appointment, and meeting goals set by the company while maintaining high quality calls and following expected call flows and scripts
• Demonstrates accuracy and completeness in scheduling customer appointments. Escalates issues regarding scheduling in a timely manner to the scheduling supervisor as applicable.

Job Types : Full-time, Permanent

Salary : $16.50-$18.00 per hour

Benefits :

• Dental care
• Paid time off
• Vision care

Schedule:

• 8 hour shift