Tax Leadership Expert

{"h2": "Job Overview"}

At Intuit, we're seeking a highly motivated and experienced leader to join our TurboTax Live team as a Seasonal Manager. As a key member of our leadership team, you will be responsible for providing guidance, coaching, and growth opportunities to a team of TurboTax Live Experts, who deliver exceptional tax advice and services to our customers.

Key Responsibilities

Lead a high-performing team of TurboTax Live Experts, providing coaching, guidance, and performance management to ensure exceptional customer service.
Develop and implement strategies to drive customer satisfaction, quality, and growth within the team.
Collaborate with cross-functional teams to identify opportunities for improvement and implement changes to enhance the customer experience.
Monitor team performance, provide actionable feedback, and implement improvement plans to drive growth and development.
Identify and develop talent within the team, providing opportunities for growth and advancement.

Requirements

2+ years of experience managing and leading a remote customer-facing team or 2+ years of experience managing a team of tax preparation professionals.
Extensive prior experience preparing individual returns for Canadian clients.
Strong business acumen, research, critical thinking, and problem-solving skills.
Excellent written and verbal communication skills, with the ability to effectively communicate with multiple skill levels and personalities.
Bilingual proficiency in English and French (read, write, speak) is considered a strong asset.
Previous experience supporting TurboTax customers is considered an asset.

What We Offer

A dynamic and fast-paced work environment with opportunities for growth and development.
A competitive salary and benefits package.
The chance to work with a leading technology company that values innovation and customer satisfaction.
A remote work arrangement with no travel required.

At Intuit, we're committed to creating a workplace that's inclusive, diverse, and empowering. We believe that our differences are what make us stronger and more innovative. If you're a motivated and experienced leader who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

Apply now

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