Bilingual Implementation Specialist, Group Benefits

  • Montreal
  • Sun Life
Job Description :The Group Benefits Implementation team is responsible for onboarding new Group Benefits Clients and managing existing Clients’ major plan changes by employing project management skills, processes, and methodology. They work in partnership with Clients, advisors, Business Development, and all internal stakeholders to deliver value-added benefits and superior service.Reporting to the Manager, Group Benefits Implementation, you will join a team of innovative and dynamic individuals who strive to provide exceptional Client service. This role represents Sun Life professionally in Client-facing meetings as well as driving value for our clients and their plan members. As a seasoned Implementation Project Manager, you bring a passion for organization, open communication and delivering on your objectives while managing a diverse portfolio of projects.What will you do? Define and optimize the scope of each project and successfully manage scope-creepCreate and maintain a detailed project timeline which clearly outlines task assignment & ownership, deliverables and targets allowing for coordinated execution and controlDirect all phases of assigned projects from initiation to closure, applying Project Management best practices (ie) planning, scheduling, and risk managementWork with subject matter experts to construct Client structures and gather Client requirementsProactively manage changes, risks, issues, and actions, utilizing appropriate toolsManage Client & Advisor relationships to ensure project delivery expectations are specified and metCommunicate project updates regularly and effectively to ensure all internal and external stakeholders are kept up to date (meetings, status updates, etc.)Lead and collaborate with multi-site project teams using strong leadership, influencing and facilitation skills to coordinate and drive projects to successful completion.Represent Sun Life at finalist presentations.What do you need to succeed? Bilingualism (French, English, both oral and written) is required for the frequent interactions with English and French-speaking colleagues or internal partners across Canada or worldwidePrevious experience with Group Benefits products, services, and systemsMinimum 2 years of experience in dealing directly with both internal and external business partners (ie. Clients, Advisors, Group Benefits Administration, Business Development, etc.Strong organizational skills and ability to prioritize a wide range of tasks over multiple projectsSolid knowledge of project management techniques, tools, and methodologiesExcellent problem solving and decision-making skillsStrong interpersonal and communication skills and relates well to diverse personality typesClient centric focus with the ability to see long term outcomes and impactsStrong presentation skillsPreferred Skills:A bachelor’s degree or equivalent business experienceAbility to travel to Toronto, Waterloo, Montreal, Vancouver & Calgary as requiredGBA or CEBS designationPMP certification or equivalent work experienceLean Six Sigma Green BeltWhat's in it for you? A caring, supportive, and inclusive cultureOpportunities to own your career development with programs to continuously learn, build skills, grow through coaching and morePension, stock and savings programs to help build and enhance your future financial securityWellness programs that support the three pillars of your health – mental, physical and financialWe’re honoured to be recognized as a 2023 Best Workplaces in Ontario by Great Place to Work® CanadaFlexible Benefits from the day you join to meet the needs of you and your family