Vice President Operations

The Vice President leads the Market Unit, overseeing all activities within the Technology Centers and ensuring defined business objectives are achieved and all projects are successfully completed. This role is dedicated to driving the business forward and building a robust future for the organization within the defined Markets. The Vice President is ultimately accountable for the growth, development and utilization of staff and facilities to provide the capability needed to achieve sustainable growth. The bulk of time for this role is spent in long-term strategic planning for the future of the organization. The incumbent will work with the senior leadership team to deliver the Eclipse Vision and the Eclipse Entrepreneurial Culture on time and on budget.

PRIMARY RESPONSIBILITIES

• Overall accountability for financial soundness and success of the Technology Centers within the Market Unit through the achievement of business case targets and revenue attainment
• Oversee Market Unit operations to ensure production efficiency, quality, service, and cost-effective management of resources, specifically directly overseeing the General Managers in each Technology Center and the enablement functions that are required to drive business success
• Lead enablement functions to prioritize programming across the different Technology Centers that directly support each one to achieve operational requirements
• Work with the COO and other senior leaders to contribute to the creation of the overall vision and direction of the organization and ensure that the alignment of the strategy within the Market feeds directly back to corporate goals.
• Regularly audit the performance of the Technology Centers and work with the General Managers to ensure the implementation of strategic plans are being applied correctly
• Collaborate with VPs of other Market Units to ensure global consistency and efficient utilization across the global organization
• Lead enablement functions to prioritize programming across the different Technology Centers
• Review activity reports, operational metrics and financial statements to monitor the overall performance of the business in accordance with the annual business plan and revise objectives and plans in accordance with current conditions as necessary
• Prepare regular reports for executive leadership and present at meetings as required
• Identify ways to increase revenue and decrease costs, through thoughtful development and implementation of operating budgets and allocating budget appropriately
• Evaluate performance of leadership team within the Technology Centers in order to determine compliance with established policies and their contributions to attaining outlined objectives
• Ensure a robust talent management strategy for the Market to increase technical bench strength, including pipeline planning, retention and development programs, and cross-training initiatives
• Work closely with senior business development leaders to ensure sales pipeline is poised to met business goals and objectives
• Hold monthly and quarterly business reviews with appropriate stakeholders including General Managers to establish goals, understand progression and make necessary adjustments throughout the fiscal year to drive towards success.
• Build strong relationships with client executives, ensuring escalation path is established and customer continues to understand and receive 360 value
• Implement corrective action for any adverse trends or objectives at risk
• Communicate clearly and directly with senior team concerning performance expectations, productivity, and accountability

QUALIFICATIONS

• University Degree or College Diploma in Business Management, or relevant background with respect to the Automation industry
• MBA or equivalent experience is an asset
• PMP, P.Eng, MBA, or CPA are an asset
• 15+ years in a leadership role with increasing responsibility, 5 or more of which are in senior management operational capacity
• Proven experience in strategic planning and execution
• Knowledge of contracting, negotiating, and change management
• Ability to develop financial plans, manage resources, and analyze and interpret financial data
• Knowledge of public relations principles and practices including knowledge of communication and public relation techniques
• Thorough understanding of project management best practices, including tools for budget, schedule, and issue management as well as key performance metrics