Automotive Service Advisor

  • Smiths Falls
  • Town E Country Chrysler Limited

Town & Country Chrysler is hiring a Service Advisor . Are you currently a Service Advisor or accel in customer service ? We are seeking a dynamic individual to join our team. This is an outstanding opportunity to join a busy service department team with excellent earning potential. If you are passionate about providing outstanding customer service and have a strong interest in the automotive industry we invite you to bring or send in your resume and meet with us.

Job responsibilities include, but are not limited to :

  • The successful candiate will be responsible for professionally greeting each customer in a prompt, courteous manner.
  • Communicate with service customers to determine the nature of the mechanical concerns, as well as future recommended services.
  • Secure agreement from customers before repairs; thoroughly review vehicle repair estimates as well as vehicle turn around time.
  • Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with the manufacture specifications, using Mopar maintenance menus.
  • Handle minor customer concerns and ensuring complete customer satisfaction.
  • Communicate the need for additional work when needed; explain the details to the customer, including the additional cost and time consideration and document accordingly.
  • Follow up with each and every customer thoughout the day keeping them informed on their vehicles progress. Assist with customer transportation arrangements as needed.
  • Provide superior customer service throughout the service process.
  • Building and maintaining customer relationships.
  • Assist the Service Manager as required

Requirements :

  • The ability to communicate clearly and positively with customers and team members alike
  • An outgoing personality who shares our commitment to customer satisfaction while meeting personal goals.
  • Experience with Reynolds & Reynolds an asset but is not essential as training is available
  • A valid drivers license

Job Types : Full-time, Permanent

Salary : $50,000.00-$65,000.00 per year

Benefits :

  • Dental care
  • Disability insurance
  • Extended health care
  • Life insurance
  • Store discount

Flexible Language Requirement:

  • French not required

Schedule:

  • Monday to Friday

Work Location: In person