Collections Specialist

The work Location is BOLTON, ON

Job Summary

Job Duties and Responsibilities

• Communicate with clients using all forms of contact
• Manage all levels of client relations matters specific to collections, including general inquiries and overall credit management
• With the use of various software, manage customer database and monitor all account activities, including investigating payment discrepancies
• Enforce prompt action on overdue accounts and engage in appropriate means of collection activities
• Process client payments using various POS systems and coordinate payment information updates and customer account changes as assigned
• Maintain and update filing and database systems

Job Requirements

• 3-5 years of experience working in a Collections role
• Proficient with the use of a computer, including Microsoft Office Software (Outlook, Excel, Word, PowerPoint)
• Strong verbal and written English communication skills with the ability to be assertive and manage escalated customer interactions, as necessary
• Ability to work with and manage confidential information and use independent judgment

Preferred

• Completion of post-secondary studies in related field
• The pursuit of a CCP designation will be considered beneficial
• Experience working within the transportation industry and with Great Plains and TMW software
• Previous experience in supply chain\logistics environment would be considered an asset

Position Details

• Full-time employment
• Office environment - no remote work available
• Share Purchase Plan - the opportunity to buy company shares through payroll at a 100% match
• Group Benefits offered - health and dental
• Titanium is committed to investing in our employees through the use of annual performance reviews - we promote from within!
• We thank all applicants in advance; however, only applicants being considered for an interview_
• HP_

Job Types : Full-time, Permanent

Benefits :

• Dental care
• Life insurance
• Paid time off
• Vision care

Schedule:

• Day shift
• Monday to Friday

Work Location: On the road