Coordinator: Pal

The Coordinator: PAL is responsible for coordinating the day to day operations of the Pet Adoption Location program of the Ottawa Humane Society (OHS). We offer a competitive hourly wage range between $23.78- $28.95, commensurate with experience. As well, we offer generous sick leave, vacation, life insurance, long term disability, employer paid extended health and dental benefits and a registered pension plan. This is a full time permanent position working 72 hours biweekly.

What would you do?

• Support the planning and execution of the PAL Program and activities in cooperation with other departments
• Develop and maintain excellent working relationships with PAL partners
• Coordinate appropriate animal placement with PAL partners based on targets
• Transport animals to and from PAL locations
• Monitor the health and well-being of animals placed in the PAL program
• Train PAL partner staff
• Ensure positive public relations and customer service practices
• Lead and support the planning and execution of PAL events
• Maintain OHS PAL facilities and equipment
• Ensure accurate placement and financial records are maintained for the PAL program
• Support the activities of volunteers, students and work placements and provide training and orientation as required
• Be thoroughly familiar with pertinent legislation, regulations, guidelines, OHS policies, procedures, collective agreement, and good animal care practices
• Produce and maintain accurate reports, records, and files
• Participate in supervision, evaluation, training and other meetings as required
• Participate in the identification and evaluation of OHS program goals and objectives
• Participate in professional development opportunities
• Represent the OHS in a professional manner
• Participate in public relations and promotional activities as required
• May be required to assume some of the responsibilities of the CSR: Adoptions and CSR: Intake
• Maybe required to assume some responsibilities of Supervisor: Customer Service

What we are looking for?

• Secondary school diploma or equivalent
• Post-secondary diploma or certificate in an animal care program an asset
• Minimum of two years’ customer service experience
• Animal handling experience
• Retail and/or marketing experience is an asset
• Proficiency in Microsoft Office Suite
• Professional working proficiency in spoken and written English is required

Working conditions/ Physical requirements :

• Employee may be required to work evening, holiday and weekend shifts
• Employment is conditional upon the ability to provide services in a safe manner, including, but not limited to, lifts and transfers of large animals and interaction with potentially aggressive animals
• Employment is conditional upon having and maintaining a valid driver’s license
• Employee will be required to wear a uniform designated by the employer
• Employment is conditional upon maintaining confidentiality of OHS information
• Employment is conditional upon the ability to work around all species of animals safely

Salary : $23.78-$28.95 per hour

Benefits :

• Dental care
• Life insurance
• On-site parking
• RRSP match
• Vision care
• Wellness program

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Ottawa, ON: reliably commute or plan to relocate before starting work (required)

Experience :

• animal handling: 1 year (preferred)
• Customer service: 2 years (preferred)

Work Location: In person