Service Appointment Coordinator

Service Appointment Coordinator - North Vancouver, BC**

An excellent opportunity with a quickly growing, dynamic business

Cam Clark Auto Group is seeking a Service Appointment Coordinator for our North Vancouver, BC location.

With over 20 dealership and car service locations stretching across Alberta, British Columbia, Montana, and California, Cam Clark Auto Group is an industry leader in providing outstanding customer experience since 1987, while also striving to offer an amazing employee experience as well!

• Answer phone calls and schedule customer appointments.
• Discuss details of requested service with customers (i.e. What is involved, length of time required).
• Telephone customers to remind them of upcoming appointments.
• Communicate customer feedback to service advisor or service manager.
• Control incoming customer traffic by assigning customers to service advisors.
• Inform customers of expected wait times.
• Inform service advisors of upcoming appointments and schedules.
• Make changes to customer information in the database as required.
• Schedule first service appointment for newly sold vehicles.
• Coordinate shuttle services for customers as required.
• Explains benefits of fixed appointment.
• Check system for outstanding recalls, in service dates and extended warranty and vehicle.
• Contact special order parts customers and confirm appointments, or if parts have not arrived re
• book appointment.
• Other Duties as assigned.

Requirements :

• At least one year of direct working experience as an appointment coordinator in a dealership setting
• High School Diploma or equivalent
• Previous experience working in a call center, collections, or inside sales is a strong asset
• Confident and professional phone manner
• Strong computer and internet skills
• Detail oriented and ability to multi task
• Strong record of positive customer satisfaction results
• Ability to problem solve and ensure customer satisfaction
• Ability to work independently and as part of a team

We thank all applicants for their interest in this position; however, only those selected for an interview will be contacted .

Schedule:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• North Vancouver, BC V7P 3R8: reliably commute or plan to relocate before starting work (required)

Experience :

• related: 1 year (preferred)

Licence/Certification:

• driver's license and clean driver's abstract (preferred)