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JOB DESCRIPTION: Qualifications: Roles / Responsibilities:
- Greet & interact with guests/patrons on all levels of their experience at the resort while providing excellent customer service
- Answer phone calls in a professional and timely manner
- Process individual guest check-ins and check-outs
- Process group check-ins and check-outs
- Ensure guest registrations are accurate and updated
- Assign rooms to reservations, accommodating special requests whenever possible
- Answer guest/patron inquiries with knowledge of all the resorts facilities, as well as knowledge of the Penticton area
- Conflict/resolution for basic guest needs and/or issues
- Ensuring the privacy of all guests
- Basic accounting procedures including debit/credit & cash transactions; balancing transactions at the end of a shift
- Complete a daily shift checklist with various tasks
- Communicating with other departments to ensure guest satisfaction
- Report any issues to the Duty Manager on-shift
- Cross-training in reservations
Job Types : Full-time, Casual, Seasonal
Salary : $17.00-$18.00 per hour
Benefits :
- Extended health care
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- Weekend availability
Experience :
- Hotel: 1 year (required)
Work Location: One location
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