Customer Service Representative

Responsibilities :

• Provide outstanding customer service by helping customers with their storage needs
• Perform all aspects of the rental process; including following up and closing on inquiries and leads, facility tours, collecting payments, request for information, sales and promotions, cancellations, move-outs, presenting lease agreements and other documentation
• Accurately manage cash and balance end of day activities
• Perform routine inspections of rental units to ensure all units are clean, properly locked and customer-ready
• Performing routine cleaning of office, washrooms, lunchroom, sales floor, units (vacuuming, sweeping, mopping and wiping down surfaces and equipment as required)
• Promptly identifying any deficiencies that require maintenance in the facility and bring them to the Facility Manager’s attention
• Troubleshooting of customer issues, with oversight from Management
• Accounts Receivable and performing collection calls
• Managing inventory of boxes and other merchandise, complete merchandise orders as required
• Work alongside your team members to maximize sales, marketing, occupancy, delinquency management of the facility
• Develop and maintain professional relationships with tenants, with the goal of providing superior tenant relations interactions
• Assisting to maintain and ensure a safe environment for customers and staff
• Maintain compliance with all company policies and procedures
• Performs other duties as required

Qualifications :

• Hold a minimum of Grade 12 education
• Sales and customer service experience
• Proficient in Microsoft Word, Excel, Outlook
• Outstanding phone disposition
• Strong interpersonal and communication skills
• Ability to work independently as well as in a small team
• Ability to multi-task, prioritize activities and strong attention to detail
• Excellent troubleshooting, organizational and administrative skills
• Possess an outgoing and friendly personality and project a professional experience
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
• Ability to handle cash
• Ability to perform physical duties such as but not limited to vacuuming, sweeping, mopping and wiping down surfaces/equipment
• Valid driver’s license and a reliable vehicle
• A clean criminal record check

Location: St. Albert, AB

No phone calls please. Only successful applicants will be contacted for an interview.

Job Types : Full-time, Permanent

Schedule:

• Day shift
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• St. Albert, AB: reliably commute or plan to relocate before starting work (required)