Guest Services Agent

POSITION AVAILABLE : GUEST SERVICE AGENT - FULL TIME**

REPORTS TO : GUEST SERVICES MANAGER

ADDRESS : Home2 Suites by Hilton 27 Sinclair Blvd, Brantford, ON N3S 7X6

SUMMARY : Under the general guidance and supervision of the Guest Services Manager, the Guest Service Agent is responsible to ensure guest satisfaction by dealing with guests in a pleasant, efficiently, courteous, and professional manner, answering any questions and following up on requests and problems promptly. It is also the responsibility of the Guest Service Agent to efficiently handle any function of the front office from the reception.

If you carry the hospitality gene and passion to delivering and exceptional customer service experience and seeking for an exciting change...this is it. We want to meet you.

RESPONSIBILITIES

• Accurately registers all guests arriving at the hotel in compliance with hotel credit and identification policy.
• Performs credit card verifications, when declined contacts guest for alternative payment arrangements.
• Operates the front office computer system, posts all guests charges and payments, incurred during the shift and balance shift totals by department to backup documents.
• Checks all credit cards using point-of-sale authorization terminals and cancellation bulletins and obtains authorization for those accounts which have exceeded house floor limits.
• Maintains cashier float as supplied, provides currency exchange for guests and efficiently prepares cash deposit.
• Communicates with housekeeping in order to deal with early check-ins, late check-outs, day rooms, unexpected departures, stayovers and room changes.
• Works to attain the best occupancy and average daily rate possible, assessing the guests and attempting to upsell.
• Reports to supervisors any guest complaints or security issues.
• Reports any equipment malfunction, emergency situations or suspicious persons to the supervisor.
• Handle all guests inquiry or complaints in an efficiently and reports any guest complaints to supervisor immediately if he/she cannot handle it personally.
• Ensures guest satisfaction.
• Ensure the cleanliness of the Front Desk area.

REQUIRMENTS :

• Weekend/holiday availability and flexible working hours
• High school or college diploma in Hospitality or Tourism an asset

We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.

Job Types : Full-time, Part-time

Salary : From $15.50 per hour

Benefits :

• Dental care
• Extended health care
• Vision care

Schedule:

• Day shift
• Holidays
• Night shift