Customer Care Representative

Customer Care Representative Richmond Hill ON About our client A leading builder developer who has delivered Communities & State of the art Condominiums & Apartments for more than 25 years. They have a strong history and background residential construction and are one of the leading firms in the Toronto Area in their space. Responsibilities will include but not limited to: Visit active sites on a rotating daily basis to provide support to Customer Service Staff; Monitor all outstanding correspondence lists and review with respective on-site Customer Service Representatives; Log and produce monthly status reports for all outstanding correspondence to ensure all warranty deadlines are satisfied; Attend homeowner inspections with Service Reps when required; Oversee & manage any Conciliation Requests; Monitor Service Technicians’ schedules and workmanship; Arrange & attend Customer Service meetings and any other associated meetings required; Inspect condition of homes on day of Occupancy to ensure product turnover meets our standards; follow-up with customers as required. Qualifications of the Ideal Candidate: Minimum 2-3 years experience in the Construction Industry; Exceptional communication skills both written and verbal; Strong organizational skills with strong attention to detail; Ability to multi-task in a fast-paced construction environment; Knowledge of the Tarion Warranty guidelines is a Must; Ability to review warranty letters and make assessments to delegate accordingly; Proficient in Word, Excel, Outlook, etc.… Compensation: $70K Competitive Compensation package based on experience. $75K plus Company Vehicle