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Title: IT Site Manager/Systems Administrator Location: Regina International Airport (Regina, SK) Ever wanted to know more about working at an airport? Here is your chance to find out as ServiceTec, the leading independent provider of managed IT services to the aviation industry has an opportunity for an IT Site Manager/System Administrator to join our team at Regina International Airport. If you are looking for an exciting challenge whereby no two days are the same, then this position may be for you. Further information on this role is detailed below. Status and Hours: This is a permanent full-time salaried position with company benefits. Salary information will be provided should you be selected for interview and we offer a competitive salary based on the candidate's level of experience. You will be expected to work additional hours to accomplish your tasks, including on-call or by covering shifts of team members either on scheduled vacation or for any absences. Position Overview: You will manage a team of technicians (4x) responsible for the day-to-day IT support activities at Regina International Airport; meeting ServiceTec’s contractual commitments as defined in the Statement of Work, in delivering a contract compliant and customer satisfying solution to onsite technology support systems. You will participate in IT Support and Maintenance activities including but not limited to incident resolution, root cause analysis, hardware/system upgrades, software troubleshooting, software updates, core room server support, firmware updates, and preventative maintenance on all airport owned equipment. Preferred Experience: 5+ years IT Service Delivery experience with the following items: - Superior customer service delivery. - Experience in leading and coaching staff for success. - Experience in leading staff, performance management, and maintenance of staff records (resource scheduling, vacation time, sickness absence, etc.). - Successful customer contract compliance with attention to detail. - Windows and Virtual Servers, Firewall, Storage appliances, Resource mgmt., Patch Mgmt., Back-up, and Recovery Technology support experience - industry certification advantageous. - Knowledge of relevant applications such as Microsoft 365, Active Directory, MS Office Suite. - Proven experience supporting small to medium size networks and LAN/WAN equipment. - Enterprise Antivirus mgmt., infection mgmt., Cyber security intrusion detection. - Experience of all above within site-based customer service environment. - Experience supporting VOIP Systems, Access Control and CCTV Systems is an advantage. - Strong problem resolution skill-set. Personal Attributes: - Friendly and personable with good interpersonal and communication skills. - Ability to prioritize and execute tasks on time. - Self-motivated and self-directed. - Able to lift up to 50 lbs. if required. - Keen attention to details. - Strong customer service orientation. - Valid driver’s license. Education and Certification: - Post secondary Diploma or Degree and/or five (5) years of relevant experience. - Staff Management training or relevant experience. - Windows Servers, Network, and Firewall certifications advantageous. - Competent in hands on computer hardware repair and maintenance. About Us: SASI Airport Services Ltd. is the wholly-owned Canadian part of the ServiceTec Group, which is the world’s leading independent provider of managed IT services for airports and airlines. We have offered world-class support for IT systems at airports since 1989. With multiple bases in North America and Europe, we have an unsurpassed reputation for the maintenance and support of business-critical systems across the entire airport infrastructure. Our genuinely outstanding level of service has been demonstrated by the systematic extension, re-award and expansion of multiple existing contracts with clients across North America and Europe. This unrivalled approach has enabled ServiceTec to achieve and maintain its objective of developing strong, sustained, and beneficial partnerships with airports and airlines throughout the world. ServiceTec Culture: ServiceTec is a people-oriented company. We value our employees, believing they should be treated fairly, with courtesy and respect. We believe people work better when they feel supported and know that there is a team behind them. We nurture talent and our philosophy is to promote from within. We consistently recognize those employees who go “above and beyond.” For more information on ServiceTec, please visit: www.servicetec.com ServiceTec International, Inc. is an Equal Opportunity Employer and will comply with all applicable local, state and federal statutes concerning equal employment opportunity with regard to all employees whether full time, part time, casual, temporary and seasonal or contract. ServiceTec will not discriminate on grounds of sex, trans-gender status, sexual orientation, religion or belief, marital status, civil partnership status, age, race, ethnic origin, color, nationality, national origin, disability or on other grounds.
