Shipping Support Representative

It’s not a package. It’s a promise®. As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years. How does the magic happen? The journey starts with you. The places we go, the elements we brave, the promises we deliver – it’s all possible because of our people. So, whether you’re looking to build new skills, make an impact in your community, or inspire your team, we go there for you too. Description Location: 2-9584 Hampden Road North Saanich, B.C. Shift: Monday to Friday, hours will vary between 07:30am to 15:30. 30hrs/week. Flexibility required. Pay-rate: $20.31/hour, $26.44/hour top rate (after 24 months) Customer Service Orientation Serving our customers in the most efficient and courteous manner on the telephone and in person Up-selling and cross selling Corporate Products and Services Handling customer complaints and inquiries Problem Solving Working to resolve problem shipments Working to resolve equipment and technology challenges Working with Head Office, local management, Drivers, warehousing staff, account managers and other Corporate partners to ensure excellence in customer service Relationship Building Building a positive relationship with Head Office, local management, Drivers, Warehousing staff, account managers and other Corporate Partners Building a positive relationship with customers Building a positive relationship with key contacts – Vendors, building tenants, etc. Technology Assisting customers with shipping details and account challenges Loading, scanning, logging and calling resolution freight Cash reconciliation including deposits, key control Communication Responsibilities Communicating in a positive manner with Head Office, local management, Drivers, warehousing staff, account managers and other Corporate partners orally and in writing Listening to customers and key partners Communicating to customers and key partners in a positive manner Personal Responsibility and Accountability Compliance to all Corporate Polices and Procedures (including uniforms) Adhering to all Safety Standards Being on time/attendance Living the Purolator Values Representing the Purolator Values to Customers and key partners and, other duties as assigned by management Key Areas of Focus Customer service orientation Ability to problem solve Excellent in relationship building Experience and adaptation to using technology Excellent communication skills Takes personal responsibility and accountability for actions and situations 3-12 Months Customer Service Experience preferred 3-12 Months Retail Experience preferred 3-12 Months using technology/ POS system Experience preferred Ability to lift 70lbs./stand for 3 hour intervals Professional communication skills: oral communication (telephone and in person) Written communication; and listening skills Proven track record of personal responsibility and accountability- including attendance, uniform compliance and attention to detail Experience working in a team environment and independently an asset Experience working in an environment with safety standards an asset" Additional ResponsibilitiesEducationExperienceSkills POSTING DETAILSLocation: 543 - Victoria Working Conditions: Retail Center Environment; Office Environment; Outdoors; Warehouse Environment Posting Number: 65095