Receptionist/administrator

Toronto's leader in mixed martial arts and fitness for children and adults.

Revolution MMA & Fitness Inc.

Role Summary soft skills with clients but who also understands the importance of sales and administration.

• Assisting in the quality, accuracy and efficiency of club operations from the front line to the back office
• Supporting management from point of view as first contact with members, administrators, instructors.
• Manage and maintain the administration of membership and personal training agreements.
• Nurturing relationships with members and following up throughout the year to maximize renewals.
• Follow-up with new members and inactive members to maximize retention.
• Handling member complaints and suggestions and communicating them to management to ensure they are handled appropriately.
• Follow-up with delinquent and incomplete member accounts.
• Front line responsibilities include but are not limited to
• Administration support, answering multi-line phone systems, answer information
• Sales Support Administration
• Back-office responsibilities including filing, reconciliations, member audits, direct support to management.
• Consistently greeting members/customers/guests in a friendly manner ensuring present membership cards upon entry.
• Maintain up-to-date and detailed knowledge of retail.
• Retail gear sales.
• Manage and implement procedures to ensure compliance with club policies and increase member/customer satisfaction.
• Ensuring any maintenance issues are immediately conveyed to the Maintenance Team.

Salary : From $17.00 per hour

Benefits :

• On-site gym
• On-site parking

Schedule:

• 4 hour shift
• Day shift
• Evening shift
• Night shift
• Weekends as needed

Application question(s):

• Do you have Canadian work experience?
• Do you have access to a vehicle?

Are you able to work Tues/Thurs evenings and Saturdays?

Work Location: In person