Weekend Front Desk Agent

Welcome guests in a warm and friendly manner and appropriately dressed in business attire.

• Assists guests and owners in a friendly, proactive, and efficient manner with appropriate follow-up, as necessary.
• Be aware of all essential aspects of hotel operations.
• Collects payments from customers, ensures daily settlements are balanced.
• Monitors lobby and check-in activity including cleaning and tidying up lobby area
• Responds to guest inquiries and requests in a timely, friendly, and efficient manner.
• Receiving calls, conducting room reservations, and verifying existing bookings
• Works with all departments closely to ensure guest safety, requests and coordinates any kind of activity that may affect these departments.
• Staff will be trained for all shifts including audit shifts and expected to help out when needed.

Qualifications :

• Excellent customer service skills, phone etiquette and listening abilities.
• Flexibility to work varying and extended shifts.
• Ability to work under pressure while maintaining professionalism.
• Attention to detail to ensure an error-free work environment.
• Effective organization and time-management skills to prioritize and complete tasks on time.
• Dealing with guest complaints effectively in solving guests needs.
• Able to work in a fast paced environment, some heavy lifting with standing and bending at times.
• Able to speak other languages is preferable but not needed.
• Experience as a hotel front desk agent is preferable.

Job Type : Part-time

Salary : $15.00-$16.00 per hour

Schedule:

• 8 hour shift
• Holidays
• Weekends

Experience :

• Hotel & Accommodations Guest Services Staff: 1 year (preferred)
• customer service: 1 year (preferred)

Job Types : Part-time, Permanent Part-time hours: 16 per week

Pay: From $15.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Every Weekend
• Weekend availability
• Weekends only

Experience :

• Customer service: 1 year (preferred)