Hourly wage : $19.29 - $24.12 per hour

Servus is growing! We are looking for a part-time Member Service Representative at our Fort Saskatchewan Branch.

Reporting to the Assistant Manager Member Service, you play a vital role as the face of our Credit Union. As a first point of contact in the branch, you will provide a personalized and friendly experience for each member responding to their inquiries, identifying financial needs, and providing recommendations for Servus products.

More specifically, the scope of your responsibilities will include, but are not limited to:

Providing competent and courteous service to members, exceeding their expectations, and making them feel at home
With accuracy, processing member transactions such as deposits, withdrawals, loan and utility payments, money orders, credit card advances, calculation of foreign and domestic exchange & cheque cashing
Understanding member needs and identifying opportunities to promote Credit Union products and services - referring them to appropriate team members and external partners as required
Achieving or exceeding assigned sales and referral goals
Resolving routine member concerns and complaints in accordance with our service standards and escalate issues where appropriate
Contributing positively to branch morale and a cohesive work environment

Requirements : To qualify, you must have customer service experience, proven sales experience, cash-handling experience, and a high school diploma .

Although not required, the following are valuable assets:

Previous experience working with a Financial Institution
Post-secondary education in Finance (or related studies)

Benefits

Working for Servus has outstanding benefits. We offer our employees flexible and practical benefits in addition to competitive salaries and career-building opportunities. Some of our benefits include:

Immediate financial benefits
Group RSP programs available after 3 months
6% vacation rate
Flexible group benefit plan
Flexible health and/or wellness spending account
Employee/family assistance program

**What happens next?

Apply now

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