Salon Coordinator

Cutie Pie Wax Bar is a Top Rated Beauty Bar as featured in Elle Canada, Fashion Magazine, and Six Time Winner of the North Shore News Readers Choice! We have an exceptional team of Cutie Pies who practice kindness and a commitment to "squeaky clean exceptional and comfortably waxing and nail experiences while spreading kindness.

THE DETAILS

• Position: Salon Coordinator
• Job Type: 1 Full-time position available
• Job Location: North Vancouver
• Start Date: As soon as possible

THE SUCCESSFUL CANDIDATE...

• You love to take initiative and work well within a team
• You’re a strategic problem solver who’s self-motivated, productive and efficient
• You’re passionate and excited about building brands and the consumer journey
• You love working in a fast-paced environment
• You practice self-awareness, are goal-oriented and have a strong desire for constant growth and improvement
• You have a positive attitude, egoless nature, and entrepreneurial spirit

RECEPTION: The Salon Coordinator will be responsible and accountable for all receptionist duties, including supervising part-time reception staff, optimizing the schedule, managing customer service inquiries, the overall cleanliness of the reception area, and other duties as assigned.

SCHEDULING:

• Manage all client appointments
• Manage CPWB online booking CRM, BOOKER, optimizing appointments for maximum store profitability
• Manage all reception staff schedules and shift changes, ensuring coverage at all times
• Manage and resolve all customer satisfaction issues in a professional, courteous, and timely manner
• Ensure product displays and cleanliness of the reception desk/area is maintained at all times.

ADMINISTRATION: The Salon Coordinator will provide administrative support as required per location.

• Manage weekly tips distribution
• Prepare monthly accounting package
• Prepare monthly marketing report
• Manage team recognition communication

SALON CLEANLINESS STANDARDS: The Salon Coordinator is responsible for impeccable salon cleanliness and maintenance at all times.

• Maintain the highest level of cleanliness and hygiene in all areas of the salon, including but not limited to treatment rooms, inventory rooms, staff rooms, bathrooms, hallways, reception areas, and front and back entrances (a detailed checklist will be provided)
• Ensure cleaning, housekeeping, and office supplies are stocked at all times

INVENTORY AND ORDERING: The Salon Coordinator is responsible for maintaining and ordering all CPWB products to ensure smooth delivery of services.

• Manage all CPWB supply inventory, including performing weekly inventory counts, creating purchase orders for items with low stock, and ordering product through individual vendors.

EMPLOYEE MANAGEMENT: Ensure employee retention through a positive, engaging, and inclusive work environment.

• Manage and execute all CPWB opening, closing, cleaning, and maintenance procedures daily.
• Exhibit superior leadership and provide constructive, professional coaching to staff members.
• Manage all staff absences and sick days, including acting as the primary liaison for sourcing coverage.

OTHER: Under the direction of the Owner, the Salon Coordinator will also perform/complete other additional projects, duties, assignments, and tasks as required.

Job Types : Full-time, Permanent

Salary : $40,000.00-$43,000.00 per year

Benefits :

• Company events
• Dental care
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Store discount
• Vision care

Schedule:

• 8 hour shift
• Day shift

Supplemental pay types:

• Commission pay

COVID-19 considerations: Yes!

Experience :

• Customer Service: 1 year (preferred)
• Leadership: 1 year (preferred)