Service Coordinator

Vidir Solutions Inc., Elevating Careers and Community “We rise by lifting others” - Robert Ingersol

What makes a Vidir Hero? Someone who serves others, acts with integrity, keeps others safe, and uses their powers to elevate others. Our team at Vidir is made up of individuals who help others do what they do best. Whether that’s creating a perfect precision weld or designing the next dynamic solution in automated material handling, our team members know that what they are doing every day is helping someone else be successful as well. With world class automation products in every industry and in over 45 countries across the globe, Vidir offers you a chance to be innovative and to set and achieve high standards. As one of Manitoba’s Top Employers a career at Vidir will help you find meaning in Mondays! Working at Vidir is about more than just being an employee; we work hard and hold ourselves to high standards. We encourage continuous growth, diversity, and lifting others up. We live by the Code of Vidir HEROICS, our shared set of values and the way they shape our decisions and actions to turn every day into an epic opportunity to elevate to the next level. At Vidir, you’re part of the family and this is our family culture. Our mission is to “Make the world’s products safely accessible”. We are looking for ambitious, curious, creative individuals, who are continuously growing to join our team of Vidir Hero’s.

THE OPPORTUNITY Become a Vidir Hero at our Arborg, MANITOBA facility. Level up your career as a: Service Coordinator Job Summary : The Service Coordinator manages third party tech support partners’ accounts. Under the guidance of the Customer Care Manager, they will ensure compliance of insurance obligations and up-to-date training is complete. They will also be accountable to organize the training logistics. Responsibilities** “With great power comes great responsibility.”

• The Service Coordinator will manage third party tech support partners’ accounts and will prepare and process customer reports and invoices.
• They will manage the technical support database. They will also be accountable to manage the Quality Control Report and update it for Quality Control monthly meetings.
• Provide coverage to the role of Service Parts Coordinator as required.

Qualifications

• At least 1 year experience in a customer relations role
• Proficiency in Microsoft Office, especially Excel.
• Customer focus driven with excellent communication skills.
• Capable of working well with others both on the team and across the organization.
• Values diverse perspectives and working with others as a way to achieve the best output possible.
• Excellent organizational and time management skills plus the ability to multi task are essential

Accommodations Vidir Solutions Inc. is committed to meeting the accessibility needs of all individuals in accordance with The Accessibility for Manitobans Act and the Manitoba Human Rights Code. Should you require accommodations during the recruitment and selection process, please let us know.

Salary : From $18.00 per hour

Benefits :

• Casual dress
• Company events
• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Overtime pay

Work Location: In person