Personal Training Manager

  • Hamilton
  • Crunch fitness canada (cfc002)

Benefits/Perks

  • Career Growth Opportunity
  • Competitive Compensation
  • Complimentary Crunch Gym Membership
  • Discounts on services, products, and more!
  • A seriously fun work environment!

Company Overview Working at Crunch is more than a job, it’s an opportunity to inspire others to reach their fitness goals. At Crunch we Speak, Own, Understand and Live our Core Values.

  • RESPONSIBLE :

  • KIND :

  • INCLUSIVE :

  • FUN :

  • ALTERNATIVE :

  • INNOVATIVE :

  • PASSIONATE

Job Summary A Member Services Rep (MSR) is responsible for providing exceptional member and guest experience, ensuring facility cleanliness, and achieving sales targets.

Responsibilities

  • Greet all members and guests with a smile and wish them well as they exit the club.
  • Membership Sales
  • Responsible for maintaining a clean and well-maintained environment. #SOFRESHANDSOCLEAN
  • Check in all members and guests in accordance with company procedures
  • Facilitate any messages on club software at member check-in
  • Answer phones in courteous, helpful, professional manner
  • Communicate special events to members and guests
  • Maintain an atmosphere, which makes members feel welcome
  • Facilitate all member requests or forward to a manager
  • Maintain professional disposition at all times
  • Sell retail products
  • Schedule member services: tanning, etc
  • Facilitate payment of member services in accordance with company procedures
  • Know club facility, services, and schedules
  • Assist in all projects as delegated by club management
  • Follow all policies and procedures in the Employee Handbook
  • Opening and closing duties
  • Maintain friendly and helpful attitude to all club staff, members, and guests creating a positive work environment

Qualifications

  • Professional and courteous
  • Superior communicator who energizes others
  • Proficient reading and writing skills
  • Strong customer service orientation
  • Knowledge of the Crunch brand and offerings