Call Taker

  • North York
  • Allfix Service Group Ltd

Are you friendly, outgoing, and good at talking with people? Can you provide excellent customer service? Are you computer and telephone savvy?

As a valued employee, you would be the face of the company and the first person our clients speak to. You will be a vital link between our clients and our Dispatchers, and your responsibilities will include (but limited to):

  • Receiving calls from potential and/or returning customers
  • Be friendly
  • Communicate clearly and audibly
  • Always represent the company positively
  • Capture accurate customer information including Name, Telephone#, Address, Location, required service, and any other relevant information.
  • Maintain a high level of professionalism, friendliness, and efficiency at all times
  • Submit all relevant information to the Service Dispatcher
  • Following up with customers, suppliers, and field techs
  • Assigning jobs to field techs
  • Communicating with customers, techs, and staff via company messaging system

Requirements :

  • A friendly disposition
  • Clear communication, organizational, and team working skills with the ability to multitask - in a fluid environment
  • The ability to take direction and learn on the go
  • Ability to handle a high volume of phone calls with patience, respect, and a calm manner.

Preferable: Previous Customer Service Experience

PLEASE NOTE:

  • Long-term position with plenty of potential for quick advancement, especially for those showing strong leadership skills
  • Both full-time and part-time options are available
  • Flexible position, offering both morning and evening shifts, in a casual, friendly, and fun environment, where we appreciate your energy and ideas!
  • Dispatcher positions are also available - but Dispatching experience is required

Job Types : Full-time, Part-time, Permanent

Salary : $16.00-$19.00 per hour

Benefits :

  • Casual dress
  • Company events
  • Dental care
  • On-site parking
  • Vision care

Schedule:

  • 8 hour shift
  • Day shift
  • Evening shift
  • Monday to Friday
  • Weekend availability

Ability to commute/relocate:

  • North York, ON: reliably commute or plan to relocate before starting work (required)

Experience :

  • Customer service: 1 year (preferred)

Work Location: One location