Customer Service Representative

Summary The Customer Service Representative works directly with customers and employees, handling inquiries, product returns, exchanges and sales transactions efficiently and professionally. Customer service and computerized cash register proficiency is essential for success in this position to enhance the customer experience.

Responsibilities and Tasks

Customer Service

• Smiles, makes eye contact, greets and thanks customers (by name where possible).
• Guides customer to the location of requested items.
• Ends the discussion with the customer using a closing statement (e.g., “Is there anything else I can do for you today? ” “Did you find everything you were looking for? ” “Thank you for shopping at Canadian Tire!”).
• Responds to and handles multiple customer inquiries, requests and concerns in a timely manner, over the phone and in person.
• Deals with challenging situations and conflict resolution in a professional manner.

Operations

• Operates cash register, computer, fax machine, printer and electronic funds terminals (debit cards, credit cards) and enters all relevant coding in Canadian Tire systems.
• Provides announcements professionally through a public address system.
• Processes returns and exchanges using the computerized system.
• Follows established policies and procedures on returns and rain checks.
• Maintains merchandise around the customer service area and ensures that retail basics are executed efficiently (labels, facing, clean area etc.).
• Processes customer purchases efficiently, following standardized procedures.
• Accurately verifies merchandise quantities, descriptions and price.
• Balances cash and is aware of amount of cash on hand.
• Follows up with product returns to ensure they are sent to the respective departments.
• Reports stolen and damaged goods to Management.
• Identifies and alerts Management to security problems, customer concerns and inquiries.
• Shares opinions and ideas on how to improve store processes and success.
• Participates in meetings and all training as required; listens to feedback to improve their own abilities.
• Complies with company, store and department policies.
• Abides by all health and safety programs and regulations. Reports any observed or potential hazards immediately.
• Uses professional language and maintains a professional appearance (e.g., uniform, hygiene, grooming and name tag) when interacting with others.
• Completes other tasks, as required.

Requirements :

• Basic math and typing skills.
• Ability to work efficiently with computerized and cash register systems.
• Organizational ability and attention to detail.
• Ability to work under minimum supervision.
• Experience in a customer service role and/or with a Canadian Tire store is considered an asset.

Job Types : Full-time, Permanent

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Weekend availability

Experience :

• customer service: 1 year (preferred)

Work Location: One location