user support technician

  • St. Catharines
  • Aerosports Trampoline Park

Education: College/CEGEP Experience: 1 year to less than 2 years Work setting Office building Tasks Respond to users experiencing difficulties with computer Consult user guides, technical manuals and other documents to research and implement solutions Provide advice and training to users in response to identified difficulties Collect, organize and maintain a problems and solutions log for use by other technical support analysts Participate in the redesign of applications and other software Supervise other technical support workers in this group Provide business systems, network and Internet support to users in response to identified difficulties Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software Perform Web-server backup and recovery operations Provide customer service Supervision 5-10 people Computer and technology knowledge Linux JavaOS Networking software Networking security Data analysis software MS Windows Work conditions and physical capabilities Fast-paced environment Attention to detail Sitting Personal suitability Accurate Client focus Efficient interpersonal skills Excellent oral communication Excellent written communication Initiative Judgement Organized Team player Ability to multitask Time management Health benefits Health care plan Other benefits Other benefits Work Term: Permanent Work Language: English Hours: 40 hours per week