General Manager

Company Overview Micco Companies is a family-owned group of local businesses that oversees a portfolio of companies operating in the restaurant, retail hospitality, fitness, warehousing, logistics, cannabis and beverage alcohol industries. The three pillars of Micco are investing in its people, investing in its business, and investing in the communities it does business in and our exceptional group of dedicated employees has a shared desire to grow our companies, deliver excellent service and support our community.

Position Summary We are seeking an experienced General Manager to lead our Community Courier division. This role focuses on both strategic management and day-to-day operations, blending business development with tactical leadership. The General Manager will oversee external partnerships, develop and implement business strategies, and ensure efficient daily operations. This position requires strong leadership, strategic planning, operational management, and relationship management skills.

Responsibilities

• Strategic Management _
• Develop and implement the overall growth strategy for Community Courier.
• Align courier services with the broader company portfolio and ensure effective integration.
• Identify and pursue new business opportunities.
• Establish and maintain relationships with key external partners and stakeholders.
• Operations Management _
• Oversee day-to-day operations, ensuring efficiency and effectiveness.
• Lead and manage drivers and dispatchers.
• Exhibit leadership for frontline employees and perform frontline duties as needed during high-volume periods.
• Allocate resources efficiently to support strategic and operational goals.
• Coordinate inbound and outbound service requirements.
• Performance and Compliance _
• Monitor and analyze performance data and metrics to inform strategic and operational decisions.
• Implement changes to improve efficiency and effectiveness.
• Ensure operations comply with all regulatory requirements and maintain a safe and healthy workplace.
• Prepare and manage budgets, ensuring financial objectives are met.
• Forecast requirements and control costs effectively.
• Customer Satisfaction _
• Ensure service quality meets Micco standards and maintain high levels of customer satisfaction.
• Human Resources _
• Partner with Human Resources to source, interview, hire, and train the best possible team.
• Monitor and manage employee performance, conduct evaluations, and ensure adherence to policies and procedures.
• You lead with a calm and mature style, navigating changing priorities with ease.
• Your communication skills, both written and verbal, are excellent.
• Time management and organization are your strong suits. You focus and see things through to completion.
• You have a proven track record in business development and partnership management.
• You excel at analyzing and interpreting performance data and metrics.
• Financial management and budget preparation are areas where you thrive.
• You are curious and resourceful, always looking for efficiencies and not afraid to bring new ideas forward.
• People respect you and respond to your leadership style. You facilitate teamwork and a collaborative workplace.

Requirements :

• Minimum of five years of successful management experience in courier, direct express, or a related field.
• Bachelor’s degree or Community College diploma; post-secondary education in a related field is an asset.
• Proficiency with MS Office and familiarity with ERP or CRM systems.
• Working knowledge of diverse business functions, including finance and timekeeping.

What we offer :

• Empowering entrepreneurial environment with a focus on business growth, taking chances and making mistakes.
• Competitive compensation
• Performance-based incentives tied to business results.
• Staff discount of 20% off at our Liquor Stores
• Free membership to Palooka's Executive Fitness
• Additional partner discounts (Ok Tire, Eastlink Mobile)
• Discounted food at Chickenburger/Chicken Little
• Opportunities for additional leadership training

Job Types : Full-time, Permanent

Pay: From $80,000.00 per year

Additional pay:

• Bonus pay

Benefits :

• Dental care
• Discounted or free food
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Store discount
• Vision care

Flexible language requirement:

• French not required

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Weekends as needed

Ability to commute/relocate:

• Bedford, NS B4B 1Y3: reliably commute or plan to relocate before starting work (required)

Education :

• DCS / DEC (preferred)

Experience :

• Management: 5 years (required)

Work Location: In person