Seasonal Member Services Representative - Part Time

Belleville

199 Bell Boulevard, Belleville, ON K8P 5B8, Canada

It's fun to work in a company where people truly BELIEVE in what they're doing!

• We're committed to bringing passion and customer focus to the business._
• All interested Applicants must be able to work mid-December through the end of _
• February.*_

Job Summary

• We are looking for a part-time Seasonal Member Services Representative to join our team! This position will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential

Responsibilities :

• Greet members, prospective members and guests, providing exceptional customer service.-
• Handle all front desk related activities including:- Answer phones in a friendly manner and assist callers with a variety of questions.-
• Check members into the system.-
• Take prospective members on tours.-
• Sig up new members calculating rates and monthly payment amounts.-
• Assist the Club Manager in counting the out the drawer as needed.-
• Facilitate needed updates to member’s accounts.-
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Club Manager as needed.-
• Assist in maintaining the neatness and cleanliness of the club.-
• Completing daily assigned within first hour of your shift-
• Helping complete priority cleaning list each day-
• Completing walk-around and bathroom checks periodically-
• Helping complete any special cleaning projects as needed.-
• Other duties and responsibilities based on club needs.- Qualifications- Must be 18 years of age or older.-
• High School diploma/GED equivalent required.-
• Customer service background preferred.-
• Basic computer proficiency.-
• Punctuality and reliability is a must.-
• Ability to work independently as well as part of a team.-
• A positive, upbeat attitude and a passion for fitness and health!-
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.-
• Strong listener with the ability to empathize and problem solve.-
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.- Physical Demands- Continual standing and walking during shift.-
• Continual talking in person or on the phone during shift.-
• Must be able to occasionally lift up to 50 lbs.-
• Will occasionally encounter toxic chemicals during shift.- All interested Applicants must be able to work mid-December through the end of _
• February.*_

NOTE: Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest in a position with Taymax Group.