Support Services Manager

Aramark Canada is looking for Support Services Manager who will be responsible for the full operation of foodservices, housekeeping, and resident laundry in a multi service environment that includes Long Term Care, Daily Assisted Living.

Responsibilities : The Support Services Manager is responsible for the food and facilities contract and its financial accountability, and compliance with the standards established by Aramark Healthcare, regulatory agencies and client. Leads departments of all services managed. Establishes and maintains effective working relationship with other departments to provide a unified experience for patients, residents, visitors, and employees. Responsibilities include but are not limited to:

• The Manager plans, administers and directs all unit activities related to food and facilities service.
• Ensures compliance to food safety, sanitation, and overall workplace safety standards.
• Interacts with Client Management and maintains effective client and customer relations at all levels of client organization, including conducting rounding. Identifies Aramark service expansion opportunities.
• Provides overall direction and manages performance for all Food Service Supervisors and front-line employees, ensuring employee development, engagement and compliance with human resource related policies and standards.
• Directs, staffs, and trains food service department regarding food presentation, quality, cost control, and cash handling.
• To supervise the Housekeeping staff on all shifts in the performance of their work schedules to ensure adherence to established departmental cleaning and infection
• control standards.
• To assist with the establishment of housekeeping standards and to develop work schedules for applicable areas of the facility.
• Develops operational component forecasts and can explain variances. Responsible for component's accounting functions.
• Ensures compliance with all contract obligations.
• Performs/delegates monthly Food Safe Audit (Food Safety and Fundamentals)
• Performs/delegates monthly Qualtrics targets
• Performs/delegates monthly Housekeeping Audits (Facility Fit Pro - FFP)
• Performs/delegates monthly Safe Briefs, Safe Observations, JHSC Meetings and Workplace Inspections

Qualifications :

• Bachelor's Degree or Diploma in Food Service & Nutrition Management is an asset.
• Requires 5+year’s progressive experience managing operations with $1 - $2 million financial and operational responsibility. Multi-service experience would be considered an asset.
• Healthcare Food Service management, Environmental, Facility engineering role in large complex site preferred.
• Familiarity with PIDAC (Provincial Infectious Disease Advisory Committee) is an asset
• Ability to communicate (both verbal and written) effectively with clients, customers of the client and support staff.
• P&L accountability and/or contract-managed service experience is desirable.
• Requires management and leadership skills and the ability to work with confidential employee, client, and Aramark information.

This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective equipment (PPE).

Education :

• Trade School
• Bachelors preferred

About Aramark : Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

Accommodations for job applicants with disabilities are available upon request

**About Aramark