User Support Technician

  • Elmira
  • Team Home Realty Inc.

Work Term: Permanent

  • Work Language: English

  • Hours: 30 hours per week

  • Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

  • Experience: 7 months to less than 1 year

  • or equivalent experience Tasks :

  • Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced

  • Consult user guides, technical manuals and other documents to research and implement solutions

  • Provide advice and training to users in response to identified difficulties

  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts

  • Provide business systems, network and Internet support to users in response to identified difficulties Supervision :

  • No supervision responsibility Computer and technology knowledge :

  • Android

  • iOS

  • Internet

  • Word processing software

  • Website creation and management software

  • JavaScript

  • MS Office

  • MS Windows

  • Spreadsheet

  • WordPress Work conditions and physical capabilities :

  • Fast-paced environment

  • Work under pressure

  • Tight deadlines

  • Attention to detail

  • Standing for extended periods Own tools/equipment :

  • Internet access

  • Cellular phone Personal suitability :

  • Accurate

  • Efficient interpersonal skills

  • Excellent oral communication

  • Excellent written communication

  • Organized

  • Ability to multitask

  • Time management Screening questions :

  • Are you currently legally able to work in Canada?

  • Do you currently reside in proximity to the advertised location?

  • Do you have previous experience in this field of employment?

  • Do you have the above-indicated required certifications?

  • Do you have the necessary equipment for remote work (i.e. internet, home office, etc.)?

  • What is the highest level of study you have completed? Workplace information :

  • Remote work available