.. workloads and locations Perform general office duties Advise vehicle operators of traffic and other problems Keep track of shipments Knowledge of cross border dispatching regulations and practices Knowledge of highway trucking and associated rules and regulations Maintain vehicle operator work records .. read more
At Nutrien, our Purpose is to grow our world from the ground up and we do so with safety and integrity as our core values. Nothing is more important than sending our people home safe, every day.
Nutrien is a leading provider of agricultural products, services, and solutions. With approximately 23,000 employees world-wide, we are the largest producer of potash (by capacity) and one of the world’s largest producers of nitrogen and phosphate. We also operate a leading agriculture retail network that services over 500,000 growers.
We harvest the best. Diverse views and experience make us strong. We look for people who have a safety-first mindset, who are collaborative team players, who deliver on their commitments, who are innovators in search of a better way, and who believe in inclusion.
Working at Nutrien will provide you an opportunity to help us _Feed the Future, _and grow your career.
The Service Assurance team are business enablers - we combine an understanding of the business, with a passion for technology, to help our customers achieve their goals. We aren’t your typical IT group - we rely on our IT Fundamentals to drive the ‘how’ we behave and conduct business.
Reporting to the Senior Manager, Service Assurance, the Service Assurance Analyst, Incident is responsible for working with stakeholders across IT to ensure existing systems are performing as designed and help to have continuous improvement opportunities championed.
What you will do : Service Assurance
- Experience running Major Incidents for large enterprises as a Major Incident Manager
- ITIL Outcome Focused - Less Incidents, Seamless Change, Problem Identification & Elimination and Service Improvement
- Manage delivery of services on a day-to-day basis
- Drive resolution of issues
- Direct, manage, plan, and administer MI/SWAT activities
- Identify the need for, review and approve service improvement plans to address endemic issues
- Review and approve root cause analysis for systemic issues with production
- Communicate with business on certain incident management statuses and progress
- Broker effective communications between vendor and business to develop resolutions to systemic/pervasive issues
- Analyzes clients’ operations to understand their strengths and weaknesses to determine opportunities to automate processes and functions
- Acts as a change agent to implement and manage quality improvement processes in service delivery management
Service Improvement
- Provide input to IT leadership on both short-term and long-term portfolio planning to enable the achievement of “No Business Disruptions”
- Collaborate with Vendor Management to develop negotiation addendums to service requirements and SLAs
- Work with all stakeholders to promote a culture of business focused outcomes, consistently work closely with IT support staff and management team to lead resolution efforts of high and critical incidents
What you will bring : Personal Characteristics
- Adaptable and able to achieve goals by exemplifying the highest standards for professionalism, integrity, ethics, and honesty
- Ability to build positive working relationships internally at all levels as well as alliances and partnerships externally by fostering trust, collaboration, and teamwork; demonstrates sensitivity and openness to others' views; uses¬¬¬ EQ to adapt interpersonal style to relate well to others
- Excellent management skills and ability to organize and plan effectively to meet both short
- and long-range goals and objectives
- Demonstrated strong customer service skills, and decision-making skills
- Ability to make decisions and operate independently
- Solution-oriented with demonstrated ability to collaborate and build strong relationships with key stakeholders, peers, and team members
Qualifications
- College diploma or university degree in business administration, information systems, or other related field or equivalent experience
- Minimum 3-5 years of ServiceNOW and ITIL experience
- Experience working through a large transformation within a complex/matrixed organization
- Demonstrated project management knowledge
- Successful track record of leading major initiatives and achieving desired mandate
- Experience leading and participating on committees
- Strong analytical and problem-solving skills
- Strong coaching, conflict resolution, relationship and team building skills, and demonstrated ability to influence
- Excellent communication skills, including the ability to write clearly and succinctly in a variety of communication settings and styles
The estimated salary that Indeed, Glassdoor and LinkedIn suggested does not represent Nutrien's compensation structure.
Nutrien is an equal opportunity employer that is committed to creating an inclusive workplace. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, dis