Client Account Representative

Client Account Representative

About Bargains Group : The Bargains Group is an award winning Canadian owned and operated company founded in 1988. We are a wholesaler serving Retailers, Non-Profits, Charities and Social Service Agencies including Salvation Army, Canadian Mental Health Association, Red Cross, United Way Member Agencies, and thousands more. Over the past 30+ years, we have created a fast paced, purpose driven culture focusing on making a positive impact!

About Kits for a Cause : Kits for a Cause is a division of Bargains Group and is a Canadian-founded social enterprise that creates meaningful engagement for groups looking to give back while providing charities with essential supplies that they need across North America. Kits for a Cause connects individuals and companies to local charities and provides them with a tailored team building activity and/or corporate giving program. They make it fun, easy and accessible and ensure that the experience is turnkey, down to providing the handpicked essential items for each charity partner. We are a for profit for purpose company and are on a mission to make meaningful and impactful volunteer and donor engagement programs, one Kit at a time!

About the position : This role is an on-site position. You will be working at our flagship Toronto offices from Monday to Friday. We need an incredibly organized, self

Responsibilities :

• Place outgoing calls to dormant accounts to provide them with new product information and to refresh the client/business relationship
• Place follow up calls with customers when clarification of orders or details are needed.
• Process quotations using our systems and procedures.
• Place any follow up correspondence with customers and vendors as required.
• Ensure all orders are processed within customer’s timelines.
• Accurately enter all customer purchasing and billing information into our order system.
• Effectively communicate with vendors and BG associates regarding order status and resolution of any concerns or problems.
• Build relationships through creative and friendly follow-up to ensure our clients’ needs are being met beyond expectations
• Ensure all art work and required information is received and processed within all timelines for promotional products
• Responsible for meeting and maintaining performance objectives and goals.
• Participate in training classes and actively seek professional development.
• Staying current on promotional product trends, events, competitors, and vendors across Canada.
• Manage client contacts and interactions using a CRM system.
• Generate sales leads by understanding the not-for-profit sector, and filling the gaps that exist in regard to what prospective clients need so that they can achieve their goals
• Assist in other areas as required.

Qualifications :

• Post-secondary education in Sales/Business/Social Sciences or 4 years of sales/account management experience, or a combination of the two (required)
• 2+ years experience with account management, relationship management and business development experience (required)
• 2+ years of experience using Microsoft Office, including Outlook (required)
• 2+ years of experience using a CRM database (required)
• Strong verbal and written communication skills.
• Strong decision making skills
• Ability to manage a pipeline of 20+ opportunities at any given time.
• Ability to prioritize and multitask in a fast-paced environment with tight turnaround times.
• Ability to adapt and be flexible to the needs of clients and the sector, while creating new relationships to generate sales
• Proven success in re-establishing dormant accounts.
• Purpose driven individual who understands the power of our program and the opportunity at hand; the more successful you are in the role, the more positive impact you’ll create.
• Ability to be professional and flexible; able to work with small to large organizations, Non-Profits, Charities and Donors.
• Takes initiative to achieve goals with the desire to go above and beyond what is expected
• Charitable fundraising experience is an asset

Bargains Group / Kits for a Cause Team’s Core Values are :

• We consciously care ( we give a sh*t).
• We are community builders.
• We make a positive impact.
• If these core values speak to you, we want to hear from you!_

890 Caledonia Road

North York, ON

M6B 3Y1

1-877-868- 5655

Salary : $40,000.00-$65,000.00 per year

Benefits :

• Casual dress
• On-site parking

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental pay types:

• Commission pay

Ability to commute/relocate:

• North York, ON M6B 3Y1: reliably commute or plan to relocate before starting work (required)

Education :

• DCS / DEC (preferred)

Experience :

• Customer service: 2 years (preferred)

Work Location: In person