Csr (Customer Service Representative)

Solarc Systems Customer Service Representative

LOCATION: Minesing, ON

About Us

Solarc Systems Inc. is Canada’s only manufacturer and supplier of ultraviolet phototherapy medical equipment and have been in business for over 30 years. Our devices are used to treat psoriasis, vitiligo, eczema and vitamin-D deficiency. We are Health Canada and US-FDA compliant and ship internationally as well as ISO13485:2016/MDSAP.

Solarc provides a rare opportunity to make a real difference to people’s lives.

Our mission is to exceed our customers expectation in all points of contact. Every role at Solarc is vitally important to the customer experience and our customer service sets us apart from our competition. We are very proud of our 4.9 Star Google rating with over 90 reviews and counting.

This is a full time role in an easy-going, small business setting with opportunity to expand into a sales role.

Responsibilities :

• Working together with clinics and hospitals to fulfill orders
• Processing of customer orders
• Hands-on picking, testing, and packaging certain products for customer orders including large packages
• Ability to work independently and autonomously
• Ability to support any other processes involved in the order fulfillment process

What We Look For :

• Ability to work autonomously and efficiently
• Highly organized and detail oriented; attention to detail is critical to this role
• Learns quickly and shows a desire to improve skills and knowledge on an on-going basis
• Excellent interpersonal and communication skills with an approachable and friendly demeanor
• Ability to work as a team and contribute to achieving the goal of superior customer service
• Must have a positive attitude and take the initiative in assisting all members of the team
• Agile and flexible; must be comfortable working with multiple priorities in a timely manner
• Adaptable and eager to learn new tasks and skills

Requirements :

• At least a high school diploma, further education a bonus
• Some customer facing experience
• Fluent in French or Spanish is a bonus

Please submit a cover letter with your resume indicating why you would be a good fit for this job.

Job Types : Full-time, Permanent

Salary : From $20 to $25/hour negotiable plus annual bonus.

Schedule:

• Monday to Friday 9am to 5pm

Supplemental pay types:

• Bonus pay

Salary : From $25.00 per hour

Benefits :

• Casual dress
• Company events
• On-site parking

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Minesing, ON: reliably commute or plan to relocate before starting work (required)

Education :

• Secondary School (preferred)

Experience :

• Customer service: 1 year (preferred)

Work Location: In person