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Position Title: Helpdesk Analyst Co-op (Spring term)
THE RIDLEY DIFFERENCE
Founded in 1889, Ridley College is a co-educational boarding and day school with over 700 students in JK to grade 12 from more than 50 countries worldwide. The Ridley experience integrates a traditional liberal arts education with individual learning enhanced by the principles of positive psychology, the International Baccalaureate continuum program, a learner-driven culture and campus community, exceptional athletics and dynamic arts programs, and a commitment of service to others. This unique combination prepares meaningful and flourishing lives by teaching the habits of mind, body and spirit, and the values needed to lead in a global society.
Ridley College is located on 90 acres in St. Catharines, Ontario in the heart of the Niagara Peninsula and is comprised of a stunning blend of century old buildings housing modernized technology.
OUR TEAM
Ridley offers the prospect of being part of a high-performance team in a nourishing workplace community that encourages collaboration, innovation, inclusivity and curious minds, and where grit and perseverance are assets. Joining the team at Ridley means you are committed to life-long learning and development, have integrity, and value being of service in a richly diverse community. We cultivate the full potential in each of our students by having a caring, committed and world-class team. Attracting, developing and retaining people who thrive in Ridley’s positive education culture that recognizes and celebrates individual strengths is critical to our success.
OVERVIEW
This position is in an IT service desk environment, assisting Ridley’s community with hardware, software, and network connectivity problems with a strong emphasis on customer service and support. In addition, the individual with be a crucial stakeholder in completing innovative IT projects during the summer months.
RESPONSIBILITIES
Respond with prompt first-person customer service when requested. This could entail the setup, deployment, troubleshooting, or instructional use of various computer, audio visual, or telecommunication systems on campus; Assist in building a new knowledge base system for students, staff and parents; Assist with various hardware/software implementations across the campus; Responsible for summer preventative maintenance across the campus; Design and assist with the implementation of a new Helpdesk ticketing process; Preparation of computers for new hires, creating MS Office 365 account, TigerNET account etc; Assist with the faculty/staff lease returns; Work hours may vary; Perform other duties as assigned;
QUALIFICATIONS
Enrolled in Computer Programmer Analyst program; Provide excellent customer service and be able to work in a collaborative environment; Be a self-motivated and well-organized individual; Ability to assess and troubleshoot a variety of problems and issues as they arise; Ability to identify problem trends and broader technology issues, and research and recommend solutions; Ability to identify and assess emerging trends and technologies, and determine their applicability to the school/college; TECHNICAL SKILLS
***Understanding of both Mac OS X and Microsoft Windows operating systems; Understanding of networking environments (LAN & Wireless); Knowledge of various web-publishing techniques and tools; Installation and diagnostics of computer components (Video/Network cards, Memory etc.).
OUR OFFER
Ridley College offers a positive and inclusive workplace community with a competitive compensation package; innovative, challenging and rewarding opportunities; a learning environment that promotes professional development and personal growth; active community involvement; and, a beautiful campus setting in the heart of Niagara that engages and inspires our employees to flourish.
HOW TO APPLY
Qualified applicants are encouraged to upload their resumes in the fields on the right side of this page.
As a condition of employment, a satisfactory Vulnerable Persons Screening Report must be provided. While all applicants are thanked for their interest, only those chosen for interviews will be contacted.
Ridley College is committed to fostering an inclusive, accessible and equitable environment where everyone feels respected, valued and supported. Accommodations are available for applicants with disabilities throughout the recruitment process. If you are selected to participate in the recruitment process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used in order to ensure your equal participation.
- “We inspire flourishing lives to transform our globe.”_