Inside Sales Associate

Customer Service professionals build on a customer centric service strategy to deliver foundational organization, business process, and technology capabilities required to deliver an optimal customer service.

A professional at this position level within Accenture has the following responsibilities:

• Solves routine problems largely through precedent and referral to general guidelines.
• Interacts within own team and with direct supervisor.
• Receives detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments.
• Decisions impact own work.
• Individual contributor as a part of a team, with a predetermined, focused scope of work.

Duties

• Improve client s experience by driving optimal and appropriate product adoption
• When applicable, manage a portfolio book of clients of SMB clients with responsibility for growing revenue.
• When within scope and area of knowledge, provide pre and post sales assistance for all applicable products.
• Become an expert on all Social Media Advertising solutions.
• Ability to identify trends and solve problems.
• Providing vital product insights feedbacks, from their own experience using the Social Media Products and sharing the feedback from the Social Media Advertisers.
• Champion and produce success stories for advertisers who have had success in growing their business by using the Social Media products.
• Use a variety of tools to be able to properly communicate and drive Advertiser s business to success.

Basic Qualifications

• 1 year of experience in Customer Service
• High School Diploma or equivalent
• Good to excellent computer skills with technical expertise

Preferred Qualifications

• Technical experience, digital experience a plus
• Experience using social media
• Experience in working in a sales environment with sales targets or quotas
• Familiarity with online advertising products

Professional Skill Requirements

• Excellent listening and interpersonal skills
• Exceptional grammar and typing accuracy skills
• Superior writing skills
• Good to excellent computer skills
• Ability to work independently and exercise good judgment
• Dedication to continuous improvement and customer service excellence
• Flexible and quick learner, able to adapt to continuously evolving needs to help clients grow their business on the advertising platform
• Professional customer service skills with a strong phone presence solutions mindset, helping nature, passion for the customer and customer experience
• Ability to work creatively and analytically in a problem solving environment
• Identify areas where clients can improve how they use our solutions
• Self driven with attention to detail and follow through
• Eagerness to contribute in a team oriented environment
• Demonstrated teamwork and collaboration in a professional setting either military or civilian