Our Innovation Team provides end-user support to our diverse base of professionals across Canada. Our Technical Support are people-centric and connect with our partners in a relatable way. As an essential member of Plan A Powered By StaffStat, the focus is to provide exceptional service throughout our partner’s journey.

Responsibilities :

Become knowledgeable in our StaffStat software: how it works, its structure and functionality and user experience.
Support the development of training materials that can be provided to end users as reference material during product launch and beyond - help sheets, guides, user manuals and more
Assist with scheduling, managing and coordinating all training at the various sites
During product launch, assist with delivering training, consultation, and best practice information to new partners throughout all phases of implementation
Work closely with the Partner Success Specialist to ensure a positive transition to StaffStat
Provide post-launch support and issue resolution for our solutions where required.
Support the Partner Success Specialist and Implementation Specialist with the gathering and interpretation of data
Assist our partners in promoting better use of StaffStat
Independently investigate and implement solutions to technical issues
Maintains client tracking system and service data
Consult with team members on customer feedback to pinpoint pain points and discuss solutions
Conduct system maintenance and updates as required
Participate in pre-release testing and identify any potential usability issues
Support the Innovation Team align StaffStat’s technology with Plan A's strategy
Participate in an after-hours emergency rotation to provide our partners with 24/7 technical support
Perform cross-functional and/or other duties consistent with the job classification, as assigned or requested.

Requirements :

Proof of two-dose COVID-19 vaccination series approved by Health Canada
Superior communication skills
Excellent customer service skills
Excellent problem solving & trouble shooting skills
Ability to maintain positive energy and is an active team player
Proactive and positive; presents solutions not problems
Ability to take initiative and be self-directed, adaptable, and innovative
Strong interpersonal skills including flexibility and the ability to work with others in a team environment
Ability to plan, multi-task and manage time
Detail oriented with the ability to multitask.
Ability to work in a hybrid work model
Post-secondary diploma or certificate program in a related field

Covid-19 Considerations :

Remote interview process available
Personal protective equipment provided or required
Social distancing guidelines in place
Virtual meetings
Sanitizing, disinfecting, or cleaning procedures in place

Apply now

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