Customer Success Representative

The Opportunity: Shack Shine (O2E Brands) has been recognized by Great Place to Work as one of the Best Workplaces in Canada. Why? Around here, it’s all about people. We make coming to work FUN. We want people to be excited about coming to work every day!

This isn’t your typical sales centre cubicle farm, or a suit and tie kind of place. We have a pretty cool and casual open office environment that makes it easy for you to meet new friends on our inclusive and diverse team. There’s no need to hide your personality around here—we want you to let your true self shine through in the work you do. We always have lots of fun stuff planned, like team bonding activities, games, competitions and more.

As a key sales player you will communicate with our customers, set up appointments, and ensure they know all about our great services. You’ll get a chance to flex your sales skills and show off your positive can-do attitude. We understand that work life balance is important, so while you’ll have varied hours, you’ll always have details in advance so you can plan your days.

When we say It’s All About People we mean it. We have created a hybrid work model that helps us get together to Collaborate, Celebrate and Connect while enjoying the flexibility of working where it makes sense for you. For this role’s duty and responsibility we anticipate that you will be in the office up to 50% of the time for training, coaching and team events.

A Day in the Life:

• Provide our customers with excellent customer service during sales and customer service calls
• Up-sell customers on additional services and handle sales objections
• Handle customer complaints with empathy and escalate appropriately
• Use strong communication skills to display a service focused “how can I help” attitude with both customers and franchise partners
• learn new systems and processes, with a continuous improvement mindset
• Make "warm" outbound customer calls to re-engage customers in peak seasons
• Work in a coaching environment and an openness to constantly grow and improve
• Be a team player with a desire to learn from and support peers

What You Bring to the Table:

• An availability to work Monday-Friday 8:30am - 8:00pm EST, Saturday & Sunday 10:00 - 6:00 pm EST (you'll get a schedule in advance so you can plan your life)
• Strong customer service experience, customer service de-escalation, ability to present multiple options in a consultative fashion.
• An eagerness and willingness to learn and grow with us
• Able to commute to our office in North York 50% of the time
• Our office is always open to you but if you want to work from home you'll require a quiet space and wifi of 75 MBs+
• Experience with Google Suite is an asset

What You Can Expect :

• Hands-on training with passionate and experienced sales leaders
• Great pay with on-going incentives and giveaways
• Extended health benefits package
• After work team-building events
• Fun events and themed parties like 80’s day, Jeopardy, pizza parties, etc.
• The chance to create and achieve a list of 101 Life Goals
• The devouring of many Timbits
• Lots of growth opportunities within our organization
• LGBTQ2S+ friendly team

About Us: Check us out on social!

• At O2E Brands we know that great talent comes in many forms and we want to meet you at your best. We will provide reasonable accommodations to applicants with disabilities at any time throughout the recruitment and selection process. Please reach out to our Talent Acquisition Team at _
• or notify the Talent Acquisition team member you are working with if unique arrangements will enable your equal participation._