SaaS Customer Success / Account Executive – Hybrid

SaaS Customer Success / Account Executive– HybridFull-Time, PERMLocation: Etobicoke-Hybrid Hours: Monday Friday: 9am – 5pm (1 hour lunch) Salary: Up to $75K MaximumClientOur client is a creative B2B technology agency that focuses on designing exceptional user experiences, while providing personalized services for employee and sales incentive programs. Their mission is to provide exceptional results to their clients through unique management tools.PERKS:Comprehensive medical and dental benefits after 3 months (100% paid by employer).Free parking.Hybrid work - flexibility work from home and office.3 weeks of vacation to start! Our client celebrates diversity and are committed to creating an inclusive environment for all employees.Job OverviewJoin our dynamic team, where we have been committed to delivering top-tier technology and support services. Our innovative SaaS platform simplifies the execution of B2B loyalty programs and employee engagement strategies for our clients. We are on the hunt for a driven and passionate Customer Success Manager to enhance our clients' productivity and success.Role Purpose:You will play a crucial role in onboarding, training, and providing exceptional ongoing support, ensuring that our clients maximize the value from their engagement programs. Additionally, you will spearhead program and system implementations, ensuring a seamless integration of our solutions into client operations.Key Responsibilities:Provide daily support to customers post-implementation, managing communications between clients, suppliers, and our team.Proactively identify and resolve potential challenges.Handle incoming calls and emails from various stakeholders efficiently.Develop and deliver reports, highlighting key data and insights.Serve as the primary point of contact for clients, advocating for and demonstrating the benefits of our platform.Facilitate the discovery and implementation phases for new accounts, leading program and system integrations to ensure optimal setup and success.Contribute to the creation of training materials and documentation.Participate in software testing to enhance user experience.Excel in stakeholder management, acting as a liaison between clients and our company.Quickly address and troubleshoot issues, providing exceptional follow-up to exceed customer expectations.Advocate internally for customer needs and feedback.Qualifications:You are a proficient writer and clear communicator in spoken and written English; French language skills are a plus.Self-motivated, responsible and polished to speak and meet with clientsImpeccable attention to detail.Meet deadlines with respect and ease.Your skills in technology and numbers are strong, and you're eager to learn more.You have prior customer-facing experience, ideally in the software industry.Your curiosity, creativity, and empathy drive your excellent communication skills.