Information Technology Systems Administrator

Division : I.T. Solutions

Important Notices & Amendments : As an employer of choice, Niagara Region offers competitive salaries and benefits, a defined benefit pension plan, a corporate wellness centre, access to the Employee and Family Assistance Program (EFAP), mentorship and training programs, employee recognition programs, and more. In addition, the Region recognizes the value of having flexible work arrangements including hybrid work arrangements to support better work-life balance for our employees. Where operational needs align, and while ensuring business requirements and customer service expectations are achieved, employees may have an opportunity to work within a hybrid model, combining working from home and working in the office.

About Us : Serving a diverse urban and rural population of more than 475,000, Niagara Region is focused on building a strong and prosperous Niagara. Working collaboratively with 12 local area municipalities and numerous community partners, the Region delivers a range of high quality programs and services to support and advance the well-being of individuals, families and communities within its boundaries. Nestled between the great lakes of Erie and Ontario, the Niagara peninsula features some of Canada’s most fertile agricultural land, the majesty of Niagara Falls and communities that are rich in both history and recreational and cultural opportunities. Niagara boasts dynamic modern cities, Canada’s most developed wine industry, a temperate climate, extraordinary theatre, and some of Ontario’s most breathtaking countryside. An international destination with easy access to its binational U.S. neighbour New York State, Niagara attracts over 14 million visitors annually, as well as a steady stream of new residents and businesses.

Please note that the Niagara Region requires that all newly hired employees are to be fully vaccinated against COVID-19 as a condition of being hired and provide proof of full vaccination, or provide proof of a bona fide medical or Human Rights Code exemption on a form issued from and approved by Niagara Region.

• JOB SUMMARY
• Salary Pending Review

Reporting to the Manager Infrastructure & Telecommunications, the System Administrator is responsible for the development of on-premises and cloud tenant account security groups, including applicable policies and all procedural and technical documentation. Conducts routine maintenance of all aspects of network, tenant, and internet account administration, including the system security, data integrity and end-user compliance, as well provides programming and server system operations and technical support to the Infrastructure analysts and Infrastructure Architect.

• EDUCATION
• Post-secondary 3-year diploma in Computer Science/Information Technology/ Telecommunications or combination of education, training, experience
• Post-secondary degree in Information Technology, Computer Science or other related field of study is preferred.

KNOWLEDGE

• Minimum of 4 years of experience in Active Directory, Microsoft Office 365, and Azure or AWS
• Minimum 2 years of experience in network account administration in a mid to large scale Microsoft active directory environment
• Minimum 2-4 years of experience with Microsoft Server platforms
• Experience in writing Powershell/VBA Scripts to enable automation in the Microsoft environment
• Working knowledge of CA ArcServe or other backup technologies is preferred.
• Experience working with single or multiple tenants in an Office 365 environment is preferred.
• Professional training and/or certification in Office 365, Azure, Microsoft Exchange, Active Directory, SharePoint, Microsoft Teams and/or Skype for Business, VMware 5 administration, and Windows Server 2008, 2012, and 2019 environments.
• Foundation certification of ITIL v3 is preferred.
• MCITP or other similar certification is preferred.
• Microsoft 365 Certified Enterprise Administrator is preferred.
• Azure Administrator Associate Certificate is preferred.

RESPONSIBILITIES

• 1. Provides IT administration and support oversight of the infrastructure tools, software and hardware technologies, cloud and on-premises directory services, group policies, network switches and backup servers, evaluates compliance, and investigates opportunities to enhance performance for the infrastructure. (35%)
• Conducts IT internal and external audits to ensure continued compliance.
• Researches, evaluates and makes recommendations on cloud/on-premises active directory improvements and updates, designs and functionality, and optimization of operations through scripting for those systems.
• Contributes to the development of Regional standards for system security and internal process/audit controls.
• Reviews and interprets network access logs for on-premises and Office 365 environments to assist in operational audits.
• Assists in the planning and execution of IT audit programs and compliance controls.
• Contribu