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JOB DESCRIPTION
Jack Nathan Health® is one of Canada’s largest healthcare networks. As a leading and innovative healthcare company, Jack Nathan Health® is improving access for millions of patients by co-locating physician and ancillary medical services conveniently located inside Walmart® stores. As our company continues to experience nation-wide growth and expansion, we seek a Metabolic Health Educator to join our newest program.
POSITION OBJECTIVE : This is an exciting opportunity to play an integral role in helping to grow and scale our new and innovative metabolic program across Ontario. Jack Nathan Health’s Metabolic Reset is comprehensive patient education program using continuous glucose monitors (CGM) as a behaviour modification tool. Patients are taught and encouraged to select foods and habits that stabilize blood sugar to improve insulin sensitivity and drastically improve or reverse obesity, metabolic syndrome, pre
- or type 2 diabetes.
As a Metabolic Health Educator, you are passionate about helping others improve their health and will provide education and support to our patients in an empathic and compassionate manner. In this role, you will be responsible for leading in-person and/or virtual small group meetings, customizing patient plans, helping patients track clinical outcomes, and educating patients on their blood sugar fluctuations. You will work closely with the Head of Metabolic Programming to identify areas for improvement and growth. This is an opportunity to be one of the first Metabolic Health Educators at Jack Nathan Health and grow a team as the program scales.
FUNCTIONAL/TECHNICAL RESPONSIBILITIES :
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Assist with lead-generation including attending trade shows, giving public talks, meeting with referring physicians and other providers
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Hold consultations with potential new patients to assess eligibility for the program
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Lead and facilitate small, in-person and/or virtual group education and support sessions for patients enrolled in the program.
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Promote a supportive and compassionate environment
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Provide education on dietary and lifestyle strategies consistent with the program's proprietary approach (training will be provided)
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Take complete health and dietary histories from patients
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Formulate recommendations for customization and meet patients where they are at in their journey and understanding
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Educate and support patients in the personal use of continuous glucose monitoring (training will be provided)
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Monitor patients’ health metrics on an ongoing basis to ensure the plan is achieving the desired outcomes, and flag any clinical concerns with the Head of Metabolic Programming and/or a program physician
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Maintain patient privacy and confidentiality at all times
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Keep detailed clinical notes on all patients in the EMR; flag clinical concerns to the Head of Metabolic Programming and/or a program physician
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Take initiative and share ideas of innovative ways to develop and grow the metabolic program
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Utilize knowledge and learned skills to help with the training and coaching of new team members
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Other requirements as needed or assigned by the Head of Metabolic Programming (i.e. social media engagement, lead generation, undertake literature reviews to aid in program development).
COMPETENCIES : PATIENT FOCUS
Builds trusted relationships with patients, is committed to increasing patient clinical outcomes and satisfaction, sets achievable client expectations and delivers programming. Focuses on providing care in an empathetic and compassionate manner, assumes responsibility for resolving patient concerns.
RESULTS DRIVEN
Educates patients on, and helps patients execute the program strategies to improve health outcomes. Recognizes and celebrates the successes of patients and utilizes the group setting to share challenges and formulate solutions in a supportive manner. Promotes a positive and motivational environment, while emphasizing accountability. Possesses excellent organizational and time management skills, and takes pride in being able to multi-task and facilitate a small group.
INTERPERSONAL + COMMUNICATION SKILLS
Very comfortable speaking in front of a small group and managing small group dynamics. Communicates well both verbally and in writing, shares information and ideas clearly, while actively listening to others. Focuses on creating a collaborative working environment by building strong relationships with team members. Is flexible and open-minded, soliciting performance feedback and constructive criticism. Speaks in a kind and empathetic tone, pays attention to non-verbal cues in conversations. Asks open-ended questions to gather necessary information to effectively guide patients.
JOB KNOWLEDGE
Strong background in nutrition and holistic health, is knowledgeable on the standards and code of ethics for front-line healthcare professionals. Actively shares their own knowledge wi