Medical SPA Manager

About LASERBODY MD

We believe everyone has the right to choose how they want to look and feel.

The future is one of personal enhancement and improvement. LASERBODY MD is more than medical aesthetics & wellness clinics. We host the party for a lifestyle health movement dedicated to empowering people to look better, feel better, be better and live longer.

We're not your typical medical company, we are ethical medical professions that value our patients and team members and strive to live by our company values . Perks include health benefits and professional development.

Learn more by visiting - LaserbodyMD.ca

POSITION OBJECTIVE : The Medical Spa Manager will be responsible for managing one our award-winning clinics and supporting our clinic network while delivering an exceptional customer experience. The Clinic Manager ensures that overall operations are executed including, sales, client care and customer service.

FUNCTIONAL/TECHNICAL RESPONSIBILITIES :

1. Development of performance targets and analysis of weekly, monthly and annual goals and strategy to increase retention and satisfaction.

2. Develop and execute marketing strategies focused on achieving financial goals, client acquisition and internal referrals.

3. Manage day to day operation of the clinic, including; reception, reservations, hosting, maintenance/quality control; including service, cleanliness and product usage, etc.

4. Responsible for hiring, training, scheduling, performance reviews, conflict management, business building, skill enhancement and goal setting.

5. Analyze and monitor Key Performance Indicators (Contract sales, department profits, expenses, retention, etc.) to identify trends, opportunities, deficiencies; take action to positively impact sales and profit.

6. Model the brand, values, and lifestyle and maintain a professional image at all times; set high standards for self based upon competency model; build an effective network within the company, across all departments, and within the local market.

7. Ensure team members complete all paperwork, client forms, client correspondence, etc. in an accurate and timely fashion.

8. Ensure medical staff are adhering to treatment standards and are fully executing the department’s programs and procedures. Enhance current and create new standards as per healthcare regulations.

9. Research and resolve client concerns promptly; share best practices regarding client retention and service with other departments/managers so all can learn from concerns and solutions; put the client first and model service and care standards at all times.

10. Track performance for sales activities, staff productivity and supplies/inventory.

11. Ensure team members are engaged and morale is high within the department; recognize team members for high performance on a daily basis; communicate information needed to all team members and conducts weekly team member meetings.

12. Staff department to ensure availability and maximize productivity of medical team.

13. Prepare payroll.

14. Perform additional duties as assigned.

COMPETENCIES : CLIENT FOCUS

Builds client confidence; committed to increasing client satisfaction; sets achievable client expectations; assumes responsibility for solving client problems; ensures commitments to clients are met; solicits opinions and ideas from clients; responds to internal clients.

RESULTS FOCUS

Targets and achieves results, sets challenging goals, prioritizes tasks, overcomes obstacles, accepts accountability, sets team standards and responsibilities, provides leadership/motivation.

BUDGETS/COST CONTROL

Plans for and uses resources efficiently, always looks for ways to reduce costs, creates accurate and realistic budgets, tracks and adjusts budgets, contributes to budget planning.

PEOPLE DEVELOPMENT

Provides feedback and coaching; rewards hard work and innovation; builds strong relationships; leverages strengths; challenges and develops staff members; and communicates effectively with team members.

STRATEGIC THINKING

Creates and communicates a long-term vision, balances short and long term goals, keeps team's work aligned with overall goals, understands the market and can predict change, understands the industry and the competition, creates and adjusts strategic plans.

QUALIFICATIONS :

1. Minimum of 3 years of management in medical, retail or medspa environment preferred

2. Knowledge of spa products, medical cosmetic procedures and inventory management

3. Must enjoy sales and working directly with clients to ensure excellent customer service

4. Ability to work weekends and evenings when required by business needs

5. Medical or health related college degree preferred

6. Proven track record of meeting and achieving goals/targets, cost control skills

7. Excellent technical/computer/closing skills

8. Ability to create and implement such documents as staff schedules, safety rules, standard operating procedur